NEW ACCOUNTS

To place an order with JAK Max Pty. Ltd. you must be an authorized JAK Max dealer.
To enquire about how to open an account with JAK Max Pty. Ltd. please call our credit department on 03 8390 3900.


PAYMENT TERMS

  1. Payment terms are strictly E.O.M. 30 days (30 days from the end of the month of delivery).
  2. Overdue accounts will be placed on “Stop Credit” status, until paid. Should the account remain outstanding after a 60 day period, a 2% account keeping fee per month (on the overdue amount) will be applied directly to your account.
  3. Returned cheques will incur a $15.00 processing fee.
  4. All customer accounts over 90 days will be placed in the hands of our collection agency. Any costs incurred by JAK Max Pty. Ltd. will be payable in full by the customer.'
  5. We accept MasterCard, Bankcard and Visa payments. If your account is outside the terms set out in No. 1 above, a 4% charge will apply.
  6. Invoices settled in full within 10 days of invoice date, receive a further 5% discount off invoice value, including freight, provided you have an up-to-date account.


FREIGHT POLICY

Please note our freight policy has changed as of November 1st 2018

Orders are supplied on an Ex Warehouse basis.

All freight and special delivery requirements will be charged separately.

All finished units are excluded from the normal freight policy. Freight on all finished units will be billed to customers at JAK Max Pty. Ltd. actual freight rates.


Victoria, Tasmania, South Australian, New South Wales and Queensland Account Holders

Each individual invoice with a nett value (ex GST) under $175, will incur a subsidized freight charge of $11.50 + GST for orders up to 5kgs and $14.50

+ GST for orders over 5kgs. Orders with a nett value (ex GST) of over $175 will be forwarded FREIGHT FREE. ALL FINISHED UNITS ARE CHARGED

AT ACTUAL FREIGHT COSTS REGARDLESS OF DOLLAR VALUE ON INVOICE.


Western Australia, Northern Territory and Far North Queensland Account Holders

Each individual invoice with a nett value (ex GST) under $200, will incur a subsidized freight charge of $11.50 + GST for orders up to 5kgs and $14.50

+ GST for orders up to 5kgs. Orders with a nett value (ex GST) of over $200 will be forwarded FREIGHT FREE. ALL FINISHED UNITS ARE CHARGED

AT ACTUAL FREIGHT COSTS REGARDLESS OF DOLLAR VALUE ON INVOICE.


Air Freight Rates (satchels)

A charge of $10.50 + GST will incur for orders up to 1kgs and $13.00 + GST for orders up to 3kgs. Any 5kg air bag is $16.00 + GST regardless of dollar value on invoice.


Air Freight Rates (boxes)

Air freight boxes are available for every state. 1kg box (17cm x 17cm x 17cm) - $12.50 + GST. 3kg box (35cm x 22cm x 19cm) - $15.50 + GST. 5kg

box (35cm x 37cm x 19cm) - $18.00 + GST. 10kg box (43cm x 38cm x 30cm) - $28.00 + GST. 20kg box (50cm x 48m x 40cm) - $50.00 + GST.


JAK MAX INSURANCE

JAK Max Pty. Ltd. is covered with a combined public and products liability insurance to the value of $30,000,000. All products sold by JAK Max Pty. Ltd., personal

injury and property damage is covered by our policy.

 

BACKORDERS

We strive to ship every order complete. However, items are occasionally temporarily out of stock. Backorders will be shipped at JAK Max Pty. Ltd. expense as soon as

they are available. Backorders unable to be filled after 90 days will be automatically cancelled. We do not backorder items on C.O.D. or credit card orders.

 

MINIMUM ORDERS

For your convenience, no minimum order level is required for open account customers.

 

RETURNED GOODS POLICY

JAK Max Pty. Ltd. is committed to customer satisfaction.

Should you need to make a return:

  1. Call our Customer Service Department on 1800 604 281 for a return goods authorisation approval and number (RGA#)
  2. An RGA# is required for all returns and only those items listed and authorised on the RGA may be returned.
  3. All returns must be reported within 10 days of shipment and received at JAK Max Pty. Ltd. warehouse within 20 days of the RGA date.
  4. There will be no re-stocking fee charged on returns due to JAK Max Pty. Ltd. shipping errors, defective items or warranty claims. All other returns will be charged a restocking fee of 15% and are to be returned at the customers’ expense. Obsolete items cannot be returned. Items being returned must be in saleable condition and in original packaging. All returned items must be current JAK Max part numbers and purchased from JAK Max Pty. Ltd.

 

DELIVERY DISCREPANCIES/DAMAGES

(Wrong Part Number, Shortage/Overage, Damaged Products)

Must be reported within 10 days of delivery. Damages must be reported immediately. All external damages should be reported to the carrier and noted on the

delivery docket document when signing the delivery receipt. Any damages not reported within 10 days of receipt cannot be adjusted/credited.

 

PRICING

All prices are accurate at the date of order; however, the price may be subject to change without notice from JAK Max Pty. Ltd. The final price may be subject to

change as a result of currency fluctuations and the Customer agrees to pay any variations in price to the goods caused by currency changes.

 

LEGAL TITLE OF GOODS

JAK Max Pty. Ltd. retains the right of ownership of all goods supplied or delivered until payment in full has been received by JAK Max Pty. Ltd.


Terms, conditions and pricing are subject to change without prior notice.

All references to original equipment manufacturers, other than those JAK Max Pty. Ltd. is authorised to represent, their trade names, photographs and part numbers, listed on our website are used for identification purposes only. It is not our intention, unless specifically stated, to imply that the products are original equipment. JAK Max Pty. Ltd. and its STIHL after-market parts are not affiliated with, approved by, or sponsored by STIHL.

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